Terms of Service

Plain terms for a tool that tells you when money has to land.

Last updated 19 September 2026.

1. Who you are dealing with

SuperDue is a registered Australian business name (ABN 91 346 778 459), Perth, Western Australia. "We" and "us" mean the holder of that ABN trading as SuperDue; "you" means the person or practice using the service.

By creating an account you accept these terms. If you don't accept them, don't use the service.

2. What SuperDue does

SuperDue calculates when superannuation contributions must be received by a fund under the Payday Super rules in effect from 1 July 2026, tracks the state of those obligations across your clients, and sends you reminders.

SuperDue is a calculation and reminder tool. It is not a registered tax agent or BAS agent service. It does not prepare or lodge anything, it does not advise on, represent or act for anyone in relation to any tax or superannuation obligation, and nothing it shows you is a statement of what you owe. Every figure it produces is an estimate worked out from the ATO's published rules and the inputs you give it. The person responsible for the obligation — the employer, or the registered agent acting for that employer — remains responsible for meeting it and for checking the figures.

The free deadline checker on our public pages is the same calculation without an account. It is offered as-is for general information, it saves nothing about you, and the same estimate-only limits in section 4 apply to it.

3. What SuperDue does not do

• It does not pay super. It holds no bank details and initiates no payments. Setting a pay run's status in SuperDue does not send money anywhere.
• It is not advice. Deadlines and send-by dates are estimates for planning. They are not tax, legal or financial advice, and we are not registered tax or BAS agents acting for you.
• It does not lodge anything with the ATO or anyone else, and it does not deal with the ATO on your behalf.
• It does not replace your own checks. Confirm anything that matters with the ATO or your registered tax professional.

4. Estimates, and where they can be wrong

Our calculations depend on inputs you provide, on published public holiday dates, and on our reading of the rules as they stand. Any of those can be wrong or can change. In particular the deadline is the date the money is received by the fund with the information needed to allocate it — not the date you press pay, and not a date we can observe. Clearing house timing is a lead time you tell us, not something we control or verify.

If you find a case where our maths is wrong, please tell us. We would rather fix it than have you rely on it.

5. Your account

Keep your password to yourself and tell us promptly if you think someone else has your account. You're responsible for what happens under it. Don't share one login across a practice — ask us and we'll sort out proper access.

6. Data about your clients

You will enter information about businesses you act for. You confirm you have the authority to do that. We handle it on your instructions and only to run the service, as described in our Privacy Policy. You can export your data from the dashboard at any time (CSV and printable deadline sheets), or email us and we will send you an export, or delete it, at any time.

We keep an activity log for your practice's own records: who added or changed a client or a pay run, when a run was marked received, when a due date changed, and which alerts and reminders were sent. Entries are written by the service itself; the service never edits or deletes one, and there is no button anywhere that can. Entries go only when the practice they belong to is deleted. The log is yours: it is shown in the dashboard and included in your export.

7. Fees

The free plan is free, and it is not a trial. An account may track up to three active clients at no charge, with no card, no time limit and no automatic conversion to anything paid. Adding a fourth active client requires a paid plan. An active client is a client on your board that you have not archived; archived clients keep their history and do not count towards any limit. We may change what the free plan includes for new accounts, but we will give you at least 30 days' notice by email before any reduction affects an account you already have.

Paid plans differ from the free plan, and from each other, only in the number of active clients they allow (Solo 10, Practice 30, Firm 75). Every plan, including the free one, has the whole product as it exists at the time: the deadline board, out-of-cycle and new-employee windows, send-by buffers, the email, Telegram and Slack/Teams/Discord alert channels, bulk import and export for client reporting (CSV and printable deadline sheets, from 7 September 2026). Where our website lists something as "coming next", it is not part of any plan until it ships and these terms say so.

The public deadline checker on our website is free, and will stay free for as long as we operate the service. It needs no account and stores no client data. We may change how it looks or works, but we will not put it behind a login or a charge. The same applies to the free plan: it is free for as long as we operate the service, subject to the 30 days' notice above for any reduction.

Founding rate. If you subscribe to a paid plan while our website describes a founding rate, the price you subscribe at for that plan does not go up for as long as that subscription continues without a break. It applies to the plan you are on: if you switch to a different plan you pay the price of that plan at the time you switch; if you cancel and later subscribe again, the then-current price applies. Dropping back to the free plan by cancelling ends the subscription for this purpose, and so does a lapse for any other reason — for example a failed payment that is not fixed within the time Stripe allows. The founding rate is a commitment about the price of that plan while that subscription remains continuously active and nothing more: it does not fix the plan's client limit or contents, and it does not apply to any other plan or account.

Where a paid plan applies, the price and billing period are those shown when you subscribe. Payments are processed by Stripe; we never see or hold your card details. Fees are in Australian dollars. We are not registered for GST, so no GST is charged and our invoices are not tax invoices. If that changes we will tell you before it affects a renewal. We'll give you at least 30 days' notice by email before any price change affecting you, and you can cancel before it takes effect.

8. Cancelling, switching plans and refunds

You manage your subscription yourself through the Stripe customer portal — the link is in every renewal and payment email, and you can also ask us for it. From there you can cancel, change plan, update your card and download your invoices.

• Cancelling takes effect at the end of the period you have already paid for. You keep access until then, and after that your account drops back to the free plan rather than closing: your practice, clients and pay runs are all still there, and you can add a client again once you are within the free limit. We do not refund the unused part of a period you chose to cancel in.
• Switching plans mid-period is prorated by Stripe: you are credited for the unused part of the old plan and charged the difference for the new one.
• If we are at fault — the service was unavailable, or a figure it produced was wrong in a way that mattered — tell us. By "wrong in a way that mattered" we mean, in plain terms, that SuperDue showed a fund-receipt deadline later than the date the ATO's rules actually required. Where the Australian Consumer Law gives you a remedy, you have it; and outside that, we would rather refund you than argue.
• If we close or suspend your account other than for a breach of these terms, or we withdraw the service, we will refund the unused part of anything you have prepaid.

9. What the service does, and what we don't control

"We don't guarantee availability" would be an easy thing to write and it would tell you nothing. Here is what SuperDue undertakes to do instead.

• Alerts on a stated schedule. For every pay run in your dashboard we schedule four alerts — five, three and one business day before the due date, and one on the due date itself — and we raise a further alert if the due date passes with the run still outstanding. Marking a run received retires the alerts that are left.
• More than one channel, on every plan. Alerts can go by email, by Telegram, and to a Slack, Microsoft Teams or Discord webhook — all three at once if you like. No channel is held back for a paid plan. Email is on from the moment you sign up, without you configuring anything. If one channel fails we still send on the others, and we record the failure.
• The dashboard is the record. Every date we have calculated and every alert we have sent is in your dashboard and in your activity log, whether or not a message reached you, and you can export it. If a message goes astray, the date is still where it has always been.

What we don't control, and don't promise. Your mail server and its spam filter, Telegram, Slack, Microsoft Teams, Discord, your clearing house's cut-off and processing time, your internet connection, and whether a fund allocates a payment when it arrives. None of those are ours. We can't promise how they behave, and a message one of them delays or discards is not something we can fix — which is exactly why the dashboard, and not the message, is the record.

We don't offer a guaranteed uptime percentage. The service will sometimes be unavailable for maintenance, and sometimes because something we depend on is unavailable.

Please don't make SuperDue your only safeguard. Treat it as a second pair of eyes on dates you could, in principle, work out yourself.

10. Acceptable use

Don't use the service unlawfully, don't try to break into it or other users' data, don't scrape or resell it, and don't upload anything malicious. We may suspend an account that does, on the notice-and-remedy terms in section 12.

11. Liability

We provide SuperDue as-is. The three lettered paragraphs below are separate promises. If a court decides one of them cannot stand, that one is severed on its own and the other two are unaffected — see section 15.

(a) Where a consumer guarantee applies. Where the Australian Consumer Law applies a guarantee to services we supply to you, and those services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with that guarantee is limited, at our option, to supplying the services again, or to paying the cost of having the services supplied again. That limit does not apply where section 64A of the Australian Consumer Law does not permit it, and it does not apply where it would not be fair and reasonable for us to rely on it.

(b) Every other claim. For any claim connected with the service that paragraph (a) does not cover — in contract, in tort including negligence, under a statute, or otherwise — our total liability, added up across every such claim, is limited to the greater of the fees you paid us in the 12 months before the claim and $1,000. The floor is there on purpose: most of our users are on the free plan, and a cap of "what you paid" would be a cap of nothing.

(c) Loss we do exclude. Subject to the box above and to paragraph (a), and to the extent the law lets us, we are not liable for loss of profit, loss of revenue, loss of business, contracts or opportunity, loss of goodwill or reputation, or loss or corruption of data beyond restoring it from our most recent backup. Nor — again only to the extent the law lets us — are we liable for a super guarantee charge, a shortfall, an administrative uplift, nominal earnings, a penalty or general interest charge imposed by or payable to the Commissioner of Taxation. We have named those heads rather than writing "consequential loss", because "consequential loss" does not have a settled meaning and you are entitled to know what is being excluded.

To be direct about the case that matters. The obligation to pay super on time is, and always was, the employer's, and a super guarantee charge the Commissioner raises is charged to the employer. SuperDue is a reminder and a calculation, not an indemnity, and it never took that obligation over. That is a statement about whose obligation it is, not an exclusion. Paragraph (c) is the exclusion; it is subject to the box above and to paragraph (a); and if the law gives you a remedy against us because we failed to exercise due care and skill, you have it.

12. Ending it

You can close your account whenever you like.

We may suspend or close your account only for one of these reasons, and this list is exhaustive — we have no general right to suspend you:

• using the service unlawfully;
• attempting to break into the service, or into another user's data;
• scraping the service, or reselling it;
• uploading something malicious; or
• where a law, a court or a regulator requires us to.

Before we act we will tell you in writing what the problem is and give you seven days to fix it. The one exception is conduct that is putting the service or another user's data at risk right now, or a legal requirement to act immediately: then we may act first, but we will tell you as soon as we can afterwards, and the seven days to put it right runs from that point.

A failed payment is not a suspension ground. If a subscription payment fails and isn't recovered, the subscription ends and your account drops back to the free plan. You keep everything you have entered.

A suspension never cuts you off from your own records. Whatever else it stops, you keep read access to your clients, pay runs, deadlines, activity log and exports for as long as the account exists. We will not use suspension to withhold your own data from you.

We may also withdraw the service entirely, in which case we will give you at least 30 days' notice, a way to export your data first, and a refund of the unused part of anything you have prepaid.

Whichever way it ends, your data — including the activity log — stays available for export for 30 days after your account closes or the service is withdrawn, and is deleted after that, other than anything we are required to keep by law.

13. Changes to these terms

We may change these terms, but only for one of these reasons:

• a change in the law, in the ATO's published rules, or in what a supplier we depend on does;
• to describe a new or changed feature; or
• to correct an error, or to say something more clearly without changing what it means.

We will not raise the price of your plan, or take a feature away from it, during a period you have already paid for. A price change takes effect at your next renewal at the earliest, and the founding rate in section 7 still applies.

If a change materially affects you we'll email you at least 30 days before it takes effect. Any time up to the day it takes effect you can cancel, and we will refund the unused part of anything you have prepaid, worked out pro rata to the day you cancel. Continuing to use SuperDue after the change takes effect means you accept the new terms. We won't apply a material change retrospectively to something that already happened.

14. Governing law

These terms are governed by the law of Western Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state. Nothing in this section stops you bringing a claim in a court or tribunal in your own state or territory where the law lets you.

15. General

Severability. If any part of these terms is unenforceable — a whole section, a paragraph, a lettered sub-paragraph, a sentence, or a few words in one — that part alone is read down as far as it can be, or else removed, and everything else keeps working. The lettered paragraphs in section 11 are separate promises and each stands or falls on its own: if the limit in 11(b) is removed, 11(a) and 11(c) are unaffected, and so on in any combination.

The whole agreement. These terms, the Privacy Policy and the plan you signed up for are the whole agreement between us, and they replace anything said beforehand. That does not limit anything the Australian Consumer Law makes part of the agreement, and it does not affect any remedy you have for something we told you that turned out to be misleading.

Assignment. You can't transfer your account to someone else without asking us first, and we won't unreasonably say no. We may transfer these terms to someone who buys the business, but only if they take on the same obligations to you. We'll tell you at least 30 days beforehand, and if you'd rather not go with them, cancel and we'll refund the unused part of anything you have prepaid.

Things outside our control. Neither of us is in breach for a failure to perform caused by something genuinely beyond our reasonable control — an outage at a provider we depend on, a network or power failure, an act of government, a natural disaster. If it lasts more than 30 days either of us can end the agreement, and we'll refund the unused part of anything you have prepaid. This doesn't excuse money already owed, and it doesn't limit your rights under the Australian Consumer Law.

Waiver. If we don't enforce something straight away, we haven't given it up. A waiver counts only if we put it in writing, and only for the thing it names.

Notices. We give you notice by email to the address on your account, and it counts as given the next business day — so keep that address current. You give us notice at hello@superdue.com.au, on the same footing. Nothing here stops either of us giving notice some other way that works.

If something goes wrong between us. Before either of us starts a proceeding, tell the other in writing what the problem is and what you want done about it, and give us 30 days to talk it over — phone, email, whatever suits. Most things end there. This is not arbitration and you are not giving anything up. You can go to a court, a tribunal, a regulator or an ombudsman at any time, and either of us can apply for urgent relief immediately without waiting out the 30 days.

16. Contact

Questions about any of this go to hello@superdue.com.au and a person will answer.